Refund Policy

Effective Date: 6 February 2026

At Phase, we are committed to providing high-quality, cycle-aligned supplements designed to support your wellbeing. We understand that results can vary from person to person, which is why we offer a 30-day results guarantee, alongside your statutory rights under UK law.

Your 30-Day Results Guarantee

We’re confident in the Phase System, but if you don’t experience any noticeable improvements within 30 days of starting your first cycle, you may be eligible for a refund.

To qualify:

You must have purchased directly from our website
You must have used the product consistently as directed for at least 30 days
Your request must be submitted within 30 days of delivery

To request a refund under this guarantee, please contact us at anna@phasesupplements.com with:

Your order number
A brief explanation of your experience
(Optional) Any feedback that may help us improve

If approved, we will refund the purchase price of the product (excluding original shipping costs).

Your UK Consumer Rights

This policy sits alongside your legal rights under UK consumer law.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, you are entitled to a full refund, replacement, or repair. Please notify us within 30 days of delivery.

Change of Mind (Distance Selling Regulations)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, for any reason.

However, due to the nature of our products (ingestible supplements), the following applies:

Items must be unused, unopened, and in their original sealed packaging
Once opened, products are not eligible for return for hygiene and safety reasons

If eligible:

You must notify us within 14 days of delivery
You then have a further 14 days to return the item
Return shipping costs are the responsibility of the customer

How Refunds Are Processed

Refunds will be issued to your original payment method
Please allow up to 5–10 business days after approval for the refund to appear
We reserve the right to decline refunds that do not meet the above conditions

Important Notes

The 30-day guarantee is limited to first-time purchases only
Only one refund per customer will be issued under this guarantee
This guarantee does not affect your statutory rights

If you have any questions or would like to request a refund, please contact:
anna@phasesupplements.com